Spa Desk Agent
Company: Marriott International, Inc
Location: Sarasota
Posted on: October 23, 2024
|
|
Job Description:
Additional Information
Job Number24182991
Job CategorySpa
LocationThe Ritz-Carlton Sarasota, 1111 Ritz-Carlton Drive,
Sarasota, Florida, United States, 34236
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY - Schedule services for individuals and large
groups using spa/salon reservations software system. Call guests to
confirm scheduled services. Answer questions about available
services. Update the reservations/cancellations list throughout the
day, inform providers of last-minute changes, and resolve
scheduling issues as needed by working with supervisor/manager.
Check in guests for appointments, confirm first and last name, and
provide general spa orientation to guests upon arrival. Promote and
sell spa/salon services. Obtain assigned bank and ensure accuracy
of contracted monies, obtain change required for expected business
level, and keep bank secure at all times. Process guest payments
for spa/salon services and obtain payment authorization as needed.
Accept and log cash tips for employees. Balance, scan, and drop
receipts with Accounting. Notify Engineering of maintenance and
repair needs. - Report accidents, injuries, and unsafe work
conditions to manager. Follow all company policies and procedures;
ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests' service needs;
assist individuals with disabilities; thank guests with genuine
appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships with others. Comply
with quality assurance expectations and standards. Stand, sit, or
walk for an extended period of time. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. - PREFERRED QUALIFICATIONS Education: - - - - - - - -
- - - - - - - High school diploma or G.E.D. equivalent. Related
Work Experience: - - -Less than 1-year related work experience.
Supervisory Experience: - - - - No supervisory experience. License
or Certification: - - - - -None - - -Marriott International is an
equal opportunity employer. -We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. -We
are committed to non-discrimination on -any -protected -basis, such
as disability and veteran status, or any other basis covered under
applicable law.At more than 100 award-winning properties worldwide,
The Ritz-Carlton Ladies and Gentlemen create experiences so
exceptional that long after a guest stays with us, the experience
stays with them. Attracting the world's top hospitality
professionals who curate lifelong memories, we believe that
everyone succeeds when they are empowered to be creative,
thoughtful and compassionate. - Every day, we set the standard for
rare and special luxury service the world over and pride ourselves
on delivering excellence in the care and comfort of our guests. -
Your role will be to ensure that the "Gold Standards" of The
Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are
what guides us each day to be better than the next. It is this
foundation and our belief that our culture drives success by which
The Ritz Carlton has earned the reputation as a global brand leader
in luxury hospitality. As part of our team, you will learn and
exemplify the Gold Standards, such as our Employee Promise, Credo
and our Service Values. And our promise to you is that we offer the
chance to be proud of the work you do and who you work with. - In
joining The Ritz-Carlton, you join a portfolio of brands with
Marriott International. Be where you can do your best work, begin
your purpose, belong to an amazing global team, and become the best
version of you.
Keywords: Marriott International, Inc, Bonita Springs , Spa Desk Agent, Sales , Sarasota, Florida
Click
here to apply!
|