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Customer Experience Analyst

Company: VirtualVocations
Location: Fort Myers
Posted on: October 24, 2024

Job Description:

A company is looking for a Customer Experience Analyst responsible for researching and resolving internal customer complaints.



Key Responsibilities

Investigate and monitor direct complaints, developing action plans for resolution
Handle a minimum of 35 cases per day and assist in the complaint collection and reporting process
Develop reports and key risk indicators to improve complaint handling efficiency


Required Qualifications

Bachelor's degree
3-5 years of experience in complaint management and reviewing sensitive information
Knowledge of federal regulations related to consumer finance
Proficiency in SQL, JIRA, G-Suite, and Microsoft applications
Experience in root cause analysis

Keywords: VirtualVocations, Bonita Springs , Customer Experience Analyst, Professions , Fort Myers, Florida

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