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Customer Service Advocate II

Company: VirtualVocations
Location: Saint Petersburg
Posted on: October 23, 2024

Job Description:

A company is looking for a Customer Service Advocate II to resolve inquiries and provide support to members and providers.



Key Responsibilities

Assess and research routine inquiries and initiate corrective actions as needed
Serve as the front-line resolution advocate for member and provider issues
Document communications and maintain performance standards in a contact center environment


Required Qualifications, Training, and Education

High School diploma or GED required
1 - 2 years of related experience preferred
Vocational or technical education may be required
Experience in a contact center environment is preferred
Must reside in Illinois for remote work eligibility

Keywords: VirtualVocations, Bonita Springs , Customer Service Advocate II, Hospitality & Tourism , Saint Petersburg, Florida

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