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CASE MANAGER

Company: First Step
Location: Sarasota
Posted on: October 17, 2024

Job Description:

Position Summary: Identifies client's needs by assessing client situation and availability of resources

Educational Requirements: High school diploma or equivalent with counseling experience and/or college course work in psychology or related field

Special Skills: Basic knowledge of substance abuse treatment; working knowledge of community resources; advocating skills; strong people skills to provide excellent internal and external customer service

Position Duties:

  • Coordinates planning services available to client by interviewing client, assessing needs and goals of client, assisting client in completing applications; link service system to client to meet and obtain basic human needs; arranges for appropriate transportation.
  • Educates client by explaining program requirements, options, interpretations, and determinations.
  • Monitors service delivery by follow-up interviews with client and/or provider source.
  • Provides emergency/crisis intervention services by referring client to other appropriate programs.
  • Maintains client records by documenting client's situation and client's own actions; accurately completes required paperwork procedures.
  • Complies with federal, state and local legal requirements by studying existing and new legislation; informing management of needed actions.
  • Maintains customer confidence and protects operations by keeping information confidential; following established confidentiality policy and procedures; maintaining professional boundaries with clients.
  • Maintains inter- and intradepartmental work flow by fostering a spirit of cooperation. BENEFITS:
  • 21 days paid time off (PTO) per year
  • 3 mental health days per year
  • 12 paid holidays per year
  • health, dental, vision, life insurance
  • 403(b) retirement plan
  • student loan forgiveness plan eligibility
  • growth opportunities CORE COMPETENCIES

    Demonstrates Dependability:
    • Arrives to work on time according to agency policies.
    • Uses leave time according to agency policies.
    • Completes documentation/paperwork and projects within deadlines. Demonstrates Flexibility & Initiative:
      • Assumes additional responsibilities and a willingness to assist colleagues.
      • Works different shifts when necessary.
      • Recommends program changes and improvements. Demonstrates Teamwork:
        • Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals.
        • Attends and participates in required staff meetings and agency-wide committees.
        • Receptive to direction and feedback from supervisor. Demonstrates Professionalism:
          • Conducts self in professional manner with colleagues, peers, and persons served.
          • Recognizes the rights of clients; and will protect privacy of persons served at all times by following agency, State, and Federal mandated privacy procedures and regulations.
          • Always adheres to agency Code of Ethics.
          • Complies with all agency policies and procedures, laws and regulations under which the agency operates.

Keywords: First Step, Bonita Springs , CASE MANAGER, Executive , Sarasota, Florida

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