CASE MANAGER
Company: First Step
Location: Sarasota
Posted on: October 17, 2024
Job Description:
Position Summary: Identifies client's needs by assessing client
situation and availability of resources
Educational Requirements: High school diploma or equivalent with
counseling experience and/or college course work in psychology or
related field
Special Skills: Basic knowledge of substance abuse treatment;
working knowledge of community resources; advocating skills; strong
people skills to provide excellent internal and external customer
service
Position Duties:
- Coordinates planning services available to client by
interviewing client, assessing needs and goals of client, assisting
client in completing applications; link service system to client to
meet and obtain basic human needs; arranges for appropriate
transportation.
- Educates client by explaining program requirements, options,
interpretations, and determinations.
- Monitors service delivery by follow-up interviews with client
and/or provider source.
- Provides emergency/crisis intervention services by referring
client to other appropriate programs.
- Maintains client records by documenting client's situation and
client's own actions; accurately completes required paperwork
procedures.
- Complies with federal, state and local legal requirements by
studying existing and new legislation; informing management of
needed actions.
- Maintains customer confidence and protects operations by
keeping information confidential; following established
confidentiality policy and procedures; maintaining professional
boundaries with clients.
- Maintains inter- and intradepartmental work flow by fostering a
spirit of cooperation. BENEFITS:
- 21 days paid time off (PTO) per year
- 3 mental health days per year
- 12 paid holidays per year
- health, dental, vision, life insurance
- 403(b) retirement plan
- student loan forgiveness plan eligibility
- growth opportunities CORE COMPETENCIES
Demonstrates Dependability:
- Arrives to work on time according to agency policies.
- Uses leave time according to agency policies.
- Completes documentation/paperwork and projects within
deadlines. Demonstrates Flexibility & Initiative:
- Assumes additional responsibilities and a willingness to assist
colleagues.
- Works different shifts when necessary.
- Recommends program changes and improvements. Demonstrates
Teamwork:
- Maintains an overall work attitude of cooperation and
professionalism in all interactions with agency staff and community
professionals.
- Attends and participates in required staff meetings and
agency-wide committees.
- Receptive to direction and feedback from supervisor.
Demonstrates Professionalism:
- Conducts self in professional manner with colleagues, peers,
and persons served.
- Recognizes the rights of clients; and will protect privacy of
persons served at all times by following agency, State, and Federal
mandated privacy procedures and regulations.
- Always adheres to agency Code of Ethics.
- Complies with all agency policies and procedures, laws and
regulations under which the agency operates.
Keywords: First Step, Bonita Springs , CASE MANAGER, Executive , Sarasota, Florida
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