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Technical Support Reliability Engineer

Company: VirtualVocations
Location: Fort Myers
Posted on: October 29, 2024

Job Description:

A company is looking for a Technical Support Reliability Engineer IV to provide dedicated support for strategic accounts.



Key Responsibilities

Analyze and resolve unique issues affecting thousands of users on the platform
Collaborate with Implementation and Product Engineers to produce code changes and suggest complex solutions
Act as a liaison between customers, Customer Success, and Engineering teams during escalations


Required Qualifications

Expert knowledge of APIs
Ability to interpret, develop, and execute complex scripts
Experience working directly with customers to diagnose and resolve issues
Empathy and understanding of customer needs
Experience in a technical support or engineering role

Keywords: VirtualVocations, Bonita Springs , Technical Support Reliability Engineer, Engineering , Fort Myers, Florida

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