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Staff Premier Support Engineer

Company: VirtualVocations
Location: Fort Myers
Posted on: October 23, 2024

Job Description:

A company is looking for a Staff Premier Support Engineer to deliver technical support and enhance platform stability for customers.



Key Responsibilities

Coordinate between customers and Cloudera organizations throughout the CDP and Cloud deployment lifecycle
Manage technical customer feedback and provide regular briefings on platform releases and roadmap
Conduct root cause analysis and assist in planning for critical milestones and upgrades


Required Qualifications

Bachelor's Degree in Computer Science or Computer Engineering, or equivalent experience
5 years of technical support experience
2 years of enterprise account management experience
Strong knowledge of networking concepts and troubleshooting in Linux or Windows environments
Hadoop knowledge and skills are essential

Keywords: VirtualVocations, Bonita Springs , Staff Premier Support Engineer, Engineering , Fort Myers, Florida

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